Strategic Language Use in Call Centers.Ed Up Xcelerated Excellence podcast guest Richard Blank Costa Ricas Call Center

That's a wonderful question. First, let me address the fact that I won't bring any languages in here that I can't personally understand. I can't have Tommy on the phone, Carson. So I got to know. So it's going to be English, Spanish, and I'll even do Portuguese. We have enough Portuguese speakers here and I understand enough. Of course, it could go into two languages. It depends on the client. If you need to turn in a recording to them or you need to set up an appointment and no one in the office in corporate speak Spanish, you got to ensure that the person you're speaking with has a translator or can speak English.Ed Up Xcelerated Excellence podcast. Educating ESL Call Center agents with teacher Richard BlankA podcast for the advancement of educational effectiveness and equity for traditional and non-traditional educational experiences and contexts, higher education and beyond. The podcast seeks to engage educators, scholars, entrepreneurs, advocates, and policy makers at all levels.Our Guest is ⁠Richard Blank⁠. He is a native of Philadelphia, PA and CEO of ⁠Costa Rica’s Call Center.⁠Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction.He shares how developing community and engagement lead to retention of employees. Richard gives back to the community by offering scholarships for students.https://youtu.be/RgLRnWNgBVQhttps://youtube.com/shorts/-RY2sq1yuk8?feature=sharehttps://youtube.com/shorts/4ioKxk3kNyY?feature=sharehttps://youtube.com/shorts/FrXNBYV1aBc?feature=sharehttps://youtube.com/shorts/yc1Zyi8SpdY?feature=sharehttps://youtube.com/shorts/9aNRZGHE3hM?feature=sharehttps://youtube.com/shorts/GnEvLnF1KB4https://youtube.com/shorts/M7dJCsxgZYc?feature=sharehttps://youtube.com/shorts/o5shZM33K2EJacob Easley II, Ed Up Xcelerated Excellence podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center