Socio-Cultural Impacts of Remote Work.Ed Up Xcelerated Excellence podcast guest Richard Blank Costa Ricas Call Center

I think that might have increased things by about five percent in regards to production. Okay, so we're at 85%. Why aren't we in the 90s? You lost a complete 15% in regards to the on-site training, the camaraderie, the IT support, you know, the arcade game room. How about just getting out, shaving, putting on clothes and looking smooth? You know, you got to keep your game going. How about this? I've had a lot of people through the 17 years that have met here, gotten married, and have had children. I've had some call center babies that have been here the whole nine months, and I say hi to them every day, talk to the tummy. What's my point? That's not going to happen anymore. Those two people through Destiny might never meet now. We've hired a bunch of people post-COVID, but those A and Bs are never going to make C anymore.Ed Up Xcelerated Excellence podcast. Educating ESL Call Center agents with teacher Richard BlankA podcast for the advancement of educational effectiveness and equity for traditional and non-traditional educational experiences and contexts, higher education and beyond. The podcast seeks to engage educators, scholars, entrepreneurs, advocates, and policy makers at all levels.Our Guest is ⁠Richard Blank⁠. He is a native of Philadelphia, PA and CEO of ⁠Costa Rica’s Call Center.⁠Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction.He shares how developing community and engagement lead to retention of employees. Richard gives back to the community by offering scholarships for students.https://youtu.be/RgLRnWNgBVQhttps://youtube.com/shorts/-RY2sq1yuk8?feature=sharehttps://youtube.com/shorts/4ioKxk3kNyY?feature=sharehttps://youtube.com/shorts/FrXNBYV1aBc?feature=sharehttps://youtube.com/shorts/yc1Zyi8SpdY?feature=sharehttps://youtube.com/shorts/9aNRZGHE3hM?feature=sharehttps://youtube.com/shorts/GnEvLnF1KB4https://youtube.com/shorts/M7dJCsxgZYc?feature=sharehttps://youtube.com/shorts/o5shZM33K2EJacob Easley II, Ed Up Xcelerated Excellence podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center