The Importance of Creativity in Communication.Ed Up Xcelerated Excellence podcast guest Richard Blank Costa Ricas Call Center

It's better to be a rudder than the ship. And it's a nice thing to do. And so I've seen that we've been able to prolong conversations in the metrics that you have working at a center. And our conversion ratios have increased. Our contact ratios have increased. And even if we need to make a custom-made voicemail or email because of COVID or the way people are communicating, if you just do a little due diligence like you and I did prior to this podcast, people put a little of that magic dust on top and get their attention. And so be clever. Actually try. Just don't make it a print. Come on, Jacob, make it a painting. Make it something that people are going to remember. So at least through merit, you're getting their attention and having the chance to make your case.Ed Up Xcelerated Excellence podcast. Educating ESL Call Center agents with teacher Richard BlankA podcast for the advancement of educational effectiveness and equity for traditional and non-traditional educational experiences and contexts, higher education and beyond. The podcast seeks to engage educators, scholars, entrepreneurs, advocates, and policy makers at all levels.Our Guest is ⁠Richard Blank⁠. He is a native of Philadelphia, PA and CEO of ⁠Costa Rica’s Call Center.⁠Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction.He shares how developing community and engagement lead to retention of employees. Richard gives back to the community by offering scholarships for students.https://youtu.be/RgLRnWNgBVQhttps://youtube.com/shorts/-RY2sq1yuk8?feature=sharehttps://youtube.com/shorts/4ioKxk3kNyY?feature=sharehttps://youtube.com/shorts/FrXNBYV1aBc?feature=sharehttps://youtube.com/shorts/yc1Zyi8SpdY?feature=sharehttps://youtube.com/shorts/9aNRZGHE3hM?feature=sharehttps://youtube.com/shorts/GnEvLnF1KB4https://youtube.com/shorts/M7dJCsxgZYc?feature=sharehttps://youtube.com/shorts/o5shZM33K2EJacob Easley II, Ed Up Xcelerated Excellence podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center