Overcoming Accent Bias in Calls.The Erika and Abi Show guest Richard Blank Costa Ricas Call Center

If someone from Costa Rica is making that call, who is, like, born there, they would have an accent, right? So when they call Erica, wouldn't Erica know, like, Her first reaction will be, oh, I know it's a sales call because it's not even someone from the US. So don't they have to work even harder? Your accent is in the United States as much as a Latino one or an Asian one or anyone. The United States is a melting pot. So for me today, once again, anyone could be anywhere. And the Latino market's growing. But how about this, my good friend? You got a cool accent. Well, that's the reason why I don't make outbound phone calls.The Erika and Abi Show. The importance of mindset with special guest Richard BlankExplore the unseen paths to success with Erika & Abi. Our guests range from industry leaders, innovators, and artists each with a story that will inspire and inform. Subscribe to join our community of curious and passionate listeners. Erika: NYC Affordable Housing Director turned full-time land investor and entrepreneur. Her company, Gokce Capital, buys and sells land throughout the United States. Don't miss her insightful book, "Land Investing Mistakes," now on Amazon. Abi: Wall Street tech manager with a passion for helping people use technology to earn more and work less.How To Get People To Say YesThe episode is a detailed conversation featuring Richard, an expat entrepreneur who founded and grew a call center company in Costa Rica to over 150 employees. It covers several topics:Mindset and Soft Skills: Richard emphasizes the importance of mindset, likening it to "whistling while you work," enabling one to overcome challenges. He discusses how to develop and utilize soft skills effectively, such as active listening, empathetic communication, and positive reinforcement to manage and navigate difficult conversations and customer interactions.https://youtu.be/FDq5rg4J2S8https://youtu.be/fJR8wRv34Gkhttps://youtu.be/Qq-CDEJBtQQhttps://youtu.be/JLFXiYBBdpMhttps://youtu.be/2pejZ7Z8znYhttps://youtu.be/ZECOYRrGel0https://youtu.be/zj2qGVUuWZkhttps://youtu.be/uOp8Ce3Cf5YThe Erika and Abi Show, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center