Listen Actively for Superior Customer Service.Business Bros Classroom podcast guest Richard Blank Costa Ricas Call center

customer support, you take notes so they don't have to repeat themselves. And I tell you what, people hedge. They say, okay, wonderful, great. Well, sometimes the answer is not wonderful. Sometimes the answer is not great. If the guy's like, I've been married 50 years and I'm the happiest in the world, that's great. Married 50 years, okay, that's great. But if they're saying, I live on one, two, three main seat, that's great. No, it's not, it's crack infested. And someone just got shot yesterday. And so if you're not sure, Those are the times when you use that monotone robot. Hernan, did you say one, two, three Main Street? Is that correct? Yes, Richard. Thank you. Then you move on because I've seen people open up rabbit holes by being excited for the worst or missing the tell sign of being positive on something. So watch that hedging. Hedging's terrible. And stop calling people sir and ma'am... potentially listening to you because you want to vent for a minute. And then we take nice notes. So when we call back, we remind you what you've spoken about. So now we're five steps ahead.Business Bros Classroom Podcast. An AP exam on Revolutionizing Call Centers by teacher Richard BlankDo you struggle with managing your call center and telemarketing operations? Are you looking for ways to improve your customer service and expand your business appeal? Our guest today is here to help. He's a leader in the call center industry, with over a decade of experience training and managing top-performing telemarketers in Central America. With a background in communication and Spanish, he knows how to effectively motivate and inspire his teams to achieve success. Episode 1156 . Now, let's welcome to the show the CEO of Costa Rica's Call Center, Richard Blank.The Business Bros Podcast's goal is to help you create wealth today and generational wealth for tomorrow by effectively adding insurance in to your existing business and through the power of podcasting to help you take control of your branding and marketing.Hernan Sias has a number of certifications and professional designations like High School Financial Algebra Teacher, Real Estate Sales License, Life and Health License, a partner at Pipeline Insurance, CTEC Certified Tax Professional and a bachelor’s degree in Accountancy. We have a plethora of education and a number of experiences that we utilize every day to build businesses, invest in real estate and secure our financial freedom. We invite you to be a part of the conversation, ask us questions, critique our advice, share your opinions, and help us to grow as we work hard to help you too achieve success.