Mastering the art of communication with strategic name-dropping.Big Performance Podcast guest Richard Blank Costa Ricas Call Center.

You're not lying. You're not angling or forcing a sale. All I'm doing is repeating a name drop. I'm introducing myself. I'm expecting you to ask me two or three clarification questions where I just use a buffer boomerang. I'll name drop you to adjust the tone, let you know it's a great question. Repeat the question, Alex, so you don't have to repeat it, right? And then I'll send it back to you in a positive way to just keep readjusting that negative, positive tone and shutting doors and checkpoints so we don't have to repeat rabbit holes and get you upset.Big Performance Podcast hosted by Alex Elish. Gamifying the Workplace with CEO Richard Blank. Big conversations with bold thinkers—where curiosity meets connection. On the Big Performance Podcast, Alex hosts unscripted, thought-provoking conversations with fascinating guests, exploring ideas that challenge, inspire, and entertain. For Curious Wanderers, Critical Thinkers, and Seekers of Meaning drawn to spirituality, philosophy, and knowledge. Featuring Authentic Storytellers, Big Thinkers, and Bold Explorers unafraid to tackle life’s biggest questions. Subscribe and join a community that values exploration, growth, and meaningful dialogue.Today, we speak with Richard Blank, a remarkable entrepreneur who transformed his dream into a thriving reality. Richard's journey from renting desks to running a 300-seat call center in Costa Rica is nothing short of inspirational. Guest Introduction:Richard Blank is the CEO of Costa Rica's Call Center, a powerhouse in the telemarketing industry. His unique approach, combining old-school values with innovative strategies, has not only helped him grow his business but also fostered a strong, resilient company culture. Richard's story is a testament to the power of relationships and perseverance. Key Takeaways:1. Journey of an Entrepreneur: Richard's transition from a communications background to a call center mogul.2. Building a Company Culture: How Richard's focus on relationships and trust helped him navigate challenges, including the pandemic.3. Surviving crisis: Strategies Richard employed to maintain business continuity and employee morale during the pandemic.4. Gamification in the Workplace: The importance of creating a fun, engaging environment for employees.5. Communication Strategies: Tips and techniques for effective telemarketing and client interaction.6. The Role of Empathy in Business: Why human interaction will always have an edge over AI in customer service.7. Richard's Passion for Pinball: How vintage arcade games play a role in his business and personal life.