The Power of Authentic Communication Over AI.Inappropriate Growth Podcast guest Richard Blank Costa Ricas Call Center

And most people today are doing omnichannel non-voice with texting and emails while you are still doing a painting. Not a print. Oh, what a beautiful speech to do. It has more value. You can really get the response of the people and there's no misinterpretation. And if you want to get business-like, you can upsell, you can referral, right? You can get that exit interview. You're creating a relationship. It's not an AI. You're really lessening the power of the contact by doing that. It's so informal. But then when you talk about the thesaurus and you give them certain words that will assist them, like removing help and using words like, you know, assist God and lend a hand, I'm allowing them the chance to choose their own adventure of more strategic and diplomatic vocabulary.